Our Customer Testimonials
Timbercreek Floors takes great pride in every vinyl flooring, carpet and hardwood flooring install project we do, and we love hearing from our many happy customers. If you are considering us for your next flooring project, we invite you to read our reviews to learn more about us.
We wanted our entire downstairs upgraded to new engineered wood flooring. Timbercreek Flooring was our third contractor that we received a bid from, and not only their professionalism but also the company's transparent and highly competitive pricing won us over. They used a high tech device to get an accurate measurement of our square footage, and were able to give us a quote on the spot. Moreover, they showed a great deal of enthusiasm and "can do" attitude with all our needs. For example, we had a baby grand piano that needed to be moved for the flooring install. The first contractor told us they don't move pianos. The second wanted to charge us almost a thousand dollars extra. In contrast, Timbercreek Flooring only charged us a very minimal appliance moving fee. In addition, they were able to move very quickly to install our floors within about a week after we had selected the product. (Another company had told us two months before install date.) They were able to drop off several samples for us to see how the various wood shades and styles looked in our house. Timbercreek really values fairness and transparency: they don't even charge a cent until the floors are completely installed to make sure the customer is totally satisfied. Mark is the rep we interacted most with, and he's extremely reliable and positive and knowledgeable. We absolutely love our new floors!
I saw their display space at the HEB in Leander and I signed up for an in-home consultation. They contacted me within hours of doing so.
I bought my house 3 years ago and the living room had a light colored berber style carpet in it. Although the carpet was new it was wearing quickly, dirty and impossible to keep clean as my dogs tracked mud and dirt in every day. Seemed I was constantly breaking out the carpet shampooer. Two other rooms had hardwood floors and having seen pictures of the house prior to the photos used for my purchase I knew there was probably matching hardwood floors under the carpet. But I didn’t know if it could be saved and as a 60 year old widow didn’t know what to do with it if it could be.
When Ryan came out for the appointment I told him about the possible flooring underneath. After some discussion we decided to pull up a corner and take a look. Sure enough there was the matching hardwood floor. Ryan thought it looked pretty good.
That’s when Ryan displayed the greatest level of ethics and morality I’ve seen in a long time. He told me “if it was me this is what I would do”….. As he said, worst case scenario is that it doesn’t work out and I have to have new flooring installed. He then told me what to do step by step. He knew that this was at the expense of him selling me a newly installed floor but he did it anyway. He proceeded to tell me how to pull up the carpet tack strip carefully, how to plug and patch the holes, cover the scratches with stain, how to remove the glue that held the carpet padding down with mineral spirits and how to put down the transition pieces from the wood flooring to the tile.
The next day I got to work. Took 2 – 3 days, a few hours at a time, but all total it was only about 6 – 7 hours of work. What I had tentatively priced out with Lowes / Home Depot to be a $3500 plus job cost me about $100 to restore and it looks amazing if I say so myself. I can’t thank Ryan enough for his step by step instructions.
Ryan could have been dishonest and told me the floor couldn’t be saved, I wouldn’t have known any better, but he didn’t and for that reason I will use him in the future if I ever need to and I would recommend him to anyone that asks for a referral. His morality and ethics spoke volumes.
Ryan from Timbercreek was very responsive for my request for a quote and was able to get me on their schedule quickly due to another project being pushed out. after reviewing options and prices with Ryan, I chose to got most of the carpeting in my house removed and get luxury vinyl plank flooring installed. Raunel and his crew showed up for the install as scheduled and had my new floors installed quickly and beautifully within 4 days. There were a couple of concerns that were quickly addressed by Ryan and Ruanel after the project, but everything got completed as expected and I am very satisfied with the floors.
I would definitely recommend the Timbercreek Floors team! They did a great job installing engineered hardwood in my home. They were the quickest to provide me with a quote for services and were the first available to do the install. The install was done super fast too. There are a couple of very tiny touch ups that I’ll be doing but they provided me with the information on how to do that, and general maintenance. I will definitely be using them again in the future!
The Timbercreek Floors team did a great job! I'm so pleased with the results. 5-stars They did a great job replacing my ceramic tile for some European Oak wood flooring and adding new baseboards. I am very impressed. The cost was reasonable. The baseboards and attention to detail was great. The speed of scheduling and work was fast. Our 900 sqft space was completed in 2 days! Mark and team were very attentive to make sure I was getting what I wanted and that all my needs were met while also respecting my home while working on the installation. I wood definitely recommend Timbercreek Floors.